APPOINTMENT BOOKING CHANGES

*Click on title above to read in full* … Thank you to all patients who have provided feedback regarding the Klinik triage system.  Due to the information received we have decided to move on from Klinik and adapt a new telephone based triage system with appointments bookable on the day. This will take effect from Wednesday 22nd November 2023.

Help with your GP Appointment

Here are some tips to make the most of your appointment.

One problem per visit – The Doctor may not be able to deal with lots of problems in one visit.

Please make a separate appointment for each family member – A maximum of three appointments is permitted at any one time, including for yourself. If you require additional appointments for family members these must be arranged at another time.

Talk about the most important thing first – It is best to talk about the most important problem first, even if it is the most embarrassing or worrying, Write everything down before hand if necessary.

Is this your first visit to the Practice?– Please bring a list of medication you are currently taking.

If you don’t understand, don’t be afraid to ask again – The Doctor can explain what has been said or any words you did not understand.

Ask a friend or family member to come with you – only if you would like.

Make sure you know what happens next – You may be asked to book a follow up appointment, be referred to a Consultant or require to attend for further tests.  Make sure you know if you need to do anything and write it down if necessary.

If you are late –  you may not been seen. Please allow plenty of time when travelling to the Practice, and if driving for parking your car.

Zero tolerance – Please be respectful to other patients and staff when attending the Practice. Disruptive or abusive behaviour will not be tolerated.

Note – Patients should see their Dentist for problems with teeth or gums. If you are not registered with a Dentist and have a dental emergency (pain, swelling, trauma or bleeding) please refer to the NHS guidance How to contact a Dentist.