Practice Team


  • Ann Crosby (Practice Manager)
  • Karina Sansom (Branch Manager – Forest Hall / White Swan)
  • Nicola Maddison (Branch Manager – Garden Park)

The Practice Manager manages all of the business aspects of the Practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). She is supported by the Branch Managers. The Practice Manager supports the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.

Administration/Secretarial Staff

Administration staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. The Reception Staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.

We have a team of secretaries coordinating all referrals and advice requests to and from the local hospitals. They are the first point of contact with respect to referrals.

All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.