APPOINTMENT BOOKING CHANGES

*Click on title above to read in full* … Thank you to all patients who have provided feedback regarding the Klinik triage system.  Due to the information received we have decided to move on from Klinik and adapt a new telephone based triage system with appointments bookable on the day. This will take effect from Wednesday 22nd November 2023.

Cancel an Appointment

The most efficient way to cancel an appointment is via online services. If you do not have an online services account, you can use the below form if you are providing at least 24 hours notice. Otherwise if cancelling on the same day as your appointment please contact the surgery on 0191 2599666. If you are unable to attend an appointment it is really important that you let us know with as much notice as possible so we have time to offer it to another patient.

Registered for online services?

If you are registered for online services then you cancel the appointment and re-book all at the same time

Simply log in to the online portal and visit the appointments section.

SystmOnline

It is easier and quicker to manage your appointments via our online service. Simply log in and select an option.

In a hurry?

If you are not registered for online services or don’t have the password to hand, then you can complete our Cancel Appointment Form below.

Cancel an Appointment
Please use format day/month/year e.g. 12/05/1979

Privacy Policy

This form collects your name, date of birth, email, other personal information and medical details. This is to confirm you are registered with the practice, to allow the practice team to contact you and also to update your medical records held by the practice and our partners in the NHS. Please read our Privacy Policy to discover how we protect and manage your submitted data.