Thank you to all patients who have provided feedback regarding the Klinik triage system. Due to the information received we have decided to move on from Klinik and adapt a new telephone based triage system with appointments bookable on the day.
This will take effect from Wednesday 22nd November 2023.
There will be no need for an 8.30am rush to the phone as appointments will be released throughout the day in time order. All requests will be passed through the oncall clinician and appointments will be offered at the time of the call if deemed appropriate.
As appointments are released on the day please do not phone to request an appointment if you are not available to attend that same day, unless you have been asked to do so by a clinician.
Econsult will also return to the practice which will be available via our website (Stephenson Park Health Group – login details not required)– there will be limited availability. You will be informed when we reach capacity when attempting to complete a request. Econsult will then re-open the following day.
Administrative staff – we would appreciate your respect and understanding when contacting the practice as our admin staff will need to ask you questions about your ailment in order for the clinician to assess your needs in an appropriate timescale. The clinician will be sat with the admin team at the time of your call.
Patients may be redirected to other service providers if appropriate, these can include local pharmacies, LIVI, urgent care centre and in more urgent cases A&E.